Refund & Cancellation Policy
Last updated: [Placeholder Date]
We aim to make our payment and cancellation process clear from the beginning. This policy explains how cancellations and refunds are handled for our services and products.
Fair & Transparent
Clear refund and cancellation rules.
Timely Processing
Requests are reviewed within the stated processing period.
Secure Payments
Payments are processed through the applicable payment method.
Custom Work
Refund eligibility may depend on work already completed.
Third-Party Costs
External service charges may be treated separately.
Clear Communication
Contact the team before escalating a payment dispute.
On this page
This policy covers cancellations and refunds for NaviTech services, including custom software, websites, SEO, and print products. Different services may have specific terms defined in your agreement.
Cancellations may be requested at various stages of a project. Depending on whether work has commenced or milestones have been met, cancellation terms will reflect the specific project agreement.
Refunds may be full, partial, pro-rated, or unavailable depending on the work completed, third-party charges, and purchased materials at the time of cancellation.
Work already completed, custom assets produced, personalized products, domain registrations, hosting already consumed, and third-party charges are generally non-refundable.
Third-party services (like domains, hosting, payment providers) may be governed by their own refund policies. NaviTech cannot guarantee refunds for third-party charges.
Contact us with your project details and the reason for your request. We will review the information and process the decision accordingly.
Refund requests are reviewed promptly. Approved refunds are initiated back to the original payment method, which may take additional time for your bank to process.
We may update this policy from time to time. The updated version will be published on this page with a revised date.
If you have questions about your payment or our refund policy, please contact our team.
Still have questions?
We're happy to help. Reach out to our team for any assistance.
Important Notes
Custom Work
Many of our services are customized for each business. Refund eligibility may depend on work completed.
Partial Refunds
Some cases may qualify for partial refunds.
Third-Party Costs
External services may have separate policies.
Communication
Contact us with the relevant project or order information.